How do I order?
Go to our shop to order a classic design. For made-to-order (custom designs), please fill up our order form.
Are all items on the website onhand?
Items on our online store are for pre-order unless otherwise specified. Onhand items can be found here.
Our jewelry inventory is small and typically fast-moving. Generally, watches are onhand and ready for delivery.
Do I have to pay in full right away if I pre-order?
No. We only require 50% down payment before production and 50% before delivery.
How do I choose a gem?
When you submit your order form, we will inform you if the stone is available. You have the option to choose among our onhand stocks.
I already have a gem onhand. May I use that for my piece?
Sure! Just inform us about your intention to have a stone set, and send us the specs of your stone (size in mm, carat weight). Based on these specifications, we will give you a price estimate for your desired item.
Do you sell loose stones?
We do keep an inventory of loose stones for onhand and custom items. However, they are not for individual sale unless otherwise specified.
We do, however, hold flash gem sales (via Instagram stories or posts). These gems can be purchased individually.
What is your lead time for made-to-order items?
Our current lead time for regular items is 4-8 weeks depending on the smith’s workload. We make our pieces in batches, each batch consisting of roughly 10 items. If you do not make it to a batch, we will inform you that your order will be included in the next batch.
All items are proudly made by hand by our partner artisan smiths. For items to be made by our senior smiths, the lead time may be longer (6+ weeks).
What material can I use for my piece?
We use gold-plated fine silver, 10K gold, 14K gold, and 18K gold (rose, yellow, or white) for all of our fine jewelry pieces. These materials have proven to be durable and valuable, so you can treasure your piece for a very long time.
8K gold is also available upon special request. Not all of our smiths are equipped to work with this material.
What material should I use for my piece?
There are various factors to consider in choosing the right material for your piece. Some factors are as follows:
- What’s your budget?
- Will you be using your item everyday?
- Do you have damp, sweaty, or “acidic” skin?
If you have an ample budget to spend on your treasured piece, solid gold will be a fantastic choice. You may choose between 10K, 14K, and 18K gold. Each type of gold has its advantages and disadvantages. 10K is best when it comes to durability, however the downside to it is that it is not as valuable due to its relatively small gold content. It is also not accepted by most major pawnshops. 18K gold is best in terms of value as an investment. In our opinion, 14K gold presents the perfect balance between durability and investment value. (For more information about the various karats of gold, please refer to the next question)
It may also be wise to choose solid gold if you intend on using your jewelry piece everyday, or if you have sweaty hands which can cause the gold plating on silver jewelry to fade more quickly, and the silver itself to tarnish.
Meanwhile, if you are on a budget, fine silver is the way to go. Same goes if you only plan on using your item occasionally as opposed to everyday. Our silver pieces are plated in gold by default, and you may choose a plating of either yellow gold, rose gold, or white gold to make it resemble its solid gold counterpart. Silver by nature tarnishes (that’s just the way it is), however, the good news is that it can be brought back to life again with a thorough cleaning (better if done by a professional jeweler who can polish it back to its original shine).
What’s the difference between 10K, 14K, 18K gold?
The “K” in 10K, 14K, and 18K gold is short for “karats,” which is a measurement for the purity of gold. Pure, or 100% gold, is 24 karats. Gold is a very soft and malleable metal, however. In its purest form it is unsuitable for jewelry as it can easily lose its shape and/or cause gems to get lost. Therefore, it is often mixed with other metals to form an alloy. 10K, 14K, and 18K gold are standard alloys with varying amounts of gold, 10K having the least amount of gold and 18K having the most.
- 10K gold = 41.5% gold
- 14K gold = 58.5% gold
- 18K gold = 75% gold
It follows that 10K gold is the most affordable gold alloy while 18K is the most expensive. Based on our experience, even 10K gold can last many good years with proper care.
What (solid) gold colors do you offer?
We can do your solid gold jewelry in any of the three gold colors:
- Yellow gold
- Rose gold
- White gold
Of the three gold colors, white gold is slightly more expensive due to the cost of rhodium, the chemical responsible for its white tone.
What types of gold plating do you offer?
We perform a simple gold dipping procedure to coat silver items with gold.
Gold plating can be done in any of the following colors:
- Yellow gold
- Rose gold
- White gold
All gold plating naturally fades in time. The speed at which your plating will fade will depend on the chemical composition of your skin. Of all the plating colors, white gold plating (rhodium plating) has proven to be most long-lasting; whereas yellow gold plating fades fastest.
How do I take care of my jewelry?
Check out our post on care and maintenance of fine jewelry.
How do I figure out my ring size?
We get this question a lot, and quite frankly it’s one of the most difficult to answer.
Nothing beats using a ring sizer tool to figure out your ring size in person. Some of our clients, particularly those who order engagement rings and wedding sets, opt to borrow our sizing tool. If you live in Metro Manila, we can send it to you. Just pay the courier fee back and forth.
Alternatively, you may refer to this rudimentary guide. (Tip: use a string or any piece of flexible material wrapped around your finger so you don’t get any extra millimeters in.)
I already placed my order, but I still haven’t received it.
We’re so sorry about this! Please head to our follow-up page and fill up the form so we can look into the issue as soon as possible.
Help! I received a damaged item!
We do our best to maintain the quality of our items and ensure that our clients receive their items in pristine, brand new condition. However, in the unfortunate event that your item arrives damaged, you may be eligible for a product repair or replacement (depending on the extent of damage). Please see our return policy.